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Quality Improvement and Patient Safety (QIPS) are cornerstones of the excellent care we provide to our patients in the Emergency Departments at UHN (Toronto General and Toronto Western Hospitals). The QI Committee is tasked with the oversight of research, education and clinical projects that pertain to QIPS. We have various ongoing projects at any given time, and over 50 healthcare providers from all fields of medicine involved. We are excited to share with you some of the projects and impact that our group has had over the last few years. Each link will bring you to a page detailing some of the specifics of the projects, as well as the contact person if you would like to know more. We would be happy to help you improve the care you provide to your patients even further, feel free to contact us!


Director of Quality and Safety, Emergency Medicine, UHN

Dr. Sameer Masood is the Director of ED Quality and Safety at UHN. In addition to his undergraduate studies (HBSc), Dr. Masood completed his Doctor of Medicine (MD) and residency training in Emergency Medicine (FRCPC)  at the University of Toronto. He completed his Masters in Public Health at Harvard University, with a focus on quality improvement and clinical effectiveness. His interests include health technology integration into clinical care and quality improvement in emergency medicine.


Quality Lead, Emergency Medicine, UHN

Dr. Joseph Choi is the quality lead in the department of emergency medicine at the University Health Network. He completed his residency training at McGill University, and also completed a Masters in Public Health at the Harvard School of Public Health with a focus on health care management and operations. His main academic interests include health care operations optimization, improving clinical decision support, and reducing unnecessary practice variation. He is primarily exploring different uses of information technology, artificial intelligence and analytics to achieve this goal.


Quality Improvement and Patient Safety Committee Co-Chair - Toronto Western Site

Shirley Gindi is a registered nurse with the College of Nurses of Ontario. She completed her Bachelor of Science in Nursing Degree at the University of Toronto. She has worked in the Emergency department at Toronto Western Hospital for over 10 years. She also has had experience working in Emergency Medicine in the Los Angeles, Orange County and San Francisco Bay area. Her interests include nursing engagement in QIPS project design and implementation, as well as promoting a strong QI unit culture.


Quality Improvement and Patient Safety Committee Co-Chair - Toronto General Site

Victoria Woolner is the TGH co-chair of ED Quality and Safety at UHN. She completed her Masters of Nursing and Nurse Practitioners Certificate at the University of Toronto and has been practicing in emergency medicine for the last 6 years at UHN. She also completed a Masters of Science in Quality Improvement and Patient Safety at the University of Toronto. She is a lecturer at the University of Toronto in the MSc QIPS program. Her academic interests include process improvement and workflow initiatives that incorporate technology.

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